The Call Center Expert CallCenterVet delivers the latest call center news in the Philippines. Expert tips and advice included. Statistics Unique Visitors: Total Unique Visitors: Outgoing: Total Outgoing: 0 0 6 2997

Articles from The Call Center Expert

Verizon Now In Alabang! 2007-07-20 21:50:00 For those of you waiting on the Verizon Callcenter, here's the chance you've been waiting for. They will soon be starting operations in Alabang already. It's going to be technical support and most probably for DSL. My source says Verizon is located in the Firstsource building and she will be part of the pioneer batch. Tomorrow, I will be posting an update regarding more details about Verizon and how you can apply there.Again, post your email addresses here if you are interested in applying at Verizon! ...

Is there really a future...? 2007-07-19 04:22:00 A lot of people have been saying " there's no future in working in a callcenter" or "it's a dead-end job". Even some people working in callcenters are saying the same ignorant remark. But is it really? Hmmm...Let me just share with you stories of people who have made it big in this industry. Please take note that all of these people started as agents in their callcenter. They have either strived hard to achieve what they are right now or they searched and grabbed a big opportunity.Success story number 1 - Vince, Senior Delivery Manager in RMH-NCO, Quezon City. Vince started in former Clientlogic as an agent. In roughly 5 years he stayed in CL, he rose through the ranks and in his last year in CL he was a Senior Operations Manager. Vince was probably the most experienced senior manager in his time in CL. Not to mention well-liked by all of the people he worked with in almost all of the accounts in CL. He was so good, he has handled several accounts with success and sometimes handled m ...

Is there really a future...? 2007-07-19 04:22:00 A lot of people have been saying " there's no future in working in a callcenter" or "it's a dead-end job". Even some people working in callcenters are saying the same ignorant remark. But is it really? Hmmm...Let me just share with you stories of people who have made it big in this industry. Please take note that all of these people started as agents in their callcenter. They have either strived hard to achieve what they are right now or they searched and grabbed a big opportunity.Success story number 1 - Vince, Senior Delivery Manager in RMH-NCO, Quezon City. Vince started in former Clientlogic as an agent. In roughly 5 years he stayed in CL, he rose through the ranks and in his last year in CL he was a Senior Operations Manager. Vince was probably the most experienced senior manager in his time in CL. Not to mention well-liked by all of the people he worked with in almost all of the accounts in CL. He was so good, he has handled several accounts with success and sometimes handled m ...

Supervisors & Managers: Maximize Your Earning Potentials through Head Hunters 2007-07-18 05:54:00 This is for my contemporaries. Most of you may have been "headhunted" already. But to some who haven't, you have been missing a lot. Executive Search Companies can boost your earning potentials by providing "marketing" for your talents. They have all the inside information about a job requirement. Most importantly, the salary range of a job requirement. They also have the insider news on the latest companies opening here in the Philippines. They can match your needs with the potential company requirements and build your profile. Most of you may still be apprehensive about using their services, but trust me you application can reach a lot more places and give you the best options possible without the hassle of walking-in or going through referral program. ... Amp

Supervisors & Managers: Maximize Your Earning Potentials through Head Hunters 2007-07-18 05:54:00 This is for my contemporaries. Most of you may have been "headhunted" already. But to some who haven't, you have been missing a lot. Executive Search Companies can boost your earning potentials by providing "marketing" for your talents. They have all the inside information about a job requirement. Most importantly, the salary range of a job requirement. They also have the insider news on the latest companies opening here in the Philippines. They can match your needs with the potential company requirements and build your profile. Most of you may still be apprehensive about using their services, but trust me you application can reach a lot more places and give you the best options possible without the hassle of walking-in or going through referral program. ... Amp

Job Interview Q&A 2007-07-17 05:27:00 Here's another round of Question and Answer for those of you who posted in Pinoyexchange. Fire away! :)I started with an answer for azailg of PEX.Get great free widgets at Widgetbox! ... Amp

The Indian Invasion 2007-07-16 21:31:00 As you may have noticed, there has been wave of Indian BPO companies moving into the Philippines to set-up operations. The more notable companies to mention are GENPACT, Firstsource, Infosys, Transworks. All of these are top BPO's in India. Even Perotsystems have some Indian linkages. This is just the firstwave of this Indian BPO invasion of the Philippines.Basically, these BPO companies are setting up shop here for a few reasons. Littlle known to most people, inflating wages of BPO employees in India is a big concern. BPO company are now looking at other locations not only to avoid this cost but also to set-up a disaster recovery venue for their main site in India.This becomes a surprising opportunity for those who are looking for a call center alternative. So to those who are bent looking for “back-office” work, look forward to be working for an Indian boss. ...

Wachovia: Needs 9 Team Leaders 2007-07-16 14:56:00 Hazel Chua from GENPACT has sent me a message they still are looking for 9 TL's to fill in their requirements for the Wachovia account in GE. 1 year experience as a TL is required. Those interested may send their resume before July 19 to hazel.chua@ge.com. The work assignment will be in North Cybergate Alabang. ...

Mo' Money Mo' Problems 2007-07-15 04:58:00 Have you heard of this quote? I'm pretty sure some of the calcenter people can relate to this phrase. I think only 10-15% of callcenter employees do really save for the rainy days. A huge portion of salaries are spent on bills, gadgets, vacations and worse credit card debt! Even with above average salaries callcenter people receive these days, it not uncommon to see people in financial constraint and deep credit card debt.Right now, credit cards are so easy to get because of easy requirements to get one. Callcenter people easily fall into this trap and may soon be living beyond their means. This contributes to a lot of stress inside and outside of work. Especially when you think that you haven't even been paid yet but the bills are waiting to be. For those of you who haven't gotten into the credit card mess, don't even think about getting a credit card. It will only mess up your financials and may eventually lead you to live beyond your means. Do not think it's an emergency fall-b ...

The Philippines Society's Negative Perception Of Call Center Work 2007-07-13 04:46:00 Look at the picture. What do you see? It looks like a bunch of Filipina callcenter agents either bored or stressed out! Sadly, this is the picture majority of our society perceive our work to be. Dead-end and not a career. This is the reason why callcenter have a hard time finding qualified people themselves.The reason behind the negative perception is ignorance. Most people don't know what type of work we do and our personal sacrifice to provide for our needs and for our families. But we can't really blame them. Our industry has not done enough to enlighten more students and professionals in this matter. Even amongst ourselves, we haven't done enough to convey that what we do is an honest living and a worthwhile job.The only thing that most of us convey we are proud of is how much money we get. And that's a fact. How many times have you told non callcenter people the good things you do in a callcenter? Maybe once or maybe none. But how many times have you encouraged people to join ... Philippines

GENPACT:The Top revenue earner in India 2007-07-12 18:28:00 GENPACT, a BPO that has a office in North CyberGate Alabang has bested all of it's competitors in India. It's revenue surpassed that of previous notable BPO companies based in India such as WiPro, IBM-Daksh and Infosys BPO. The rankings of the biggest BPO companies in terms of revenue is as follows: GENPACT, WNS Global Services, Transworks BPO, IBM-Daksh, TCS BPO and WiPro. Included in the Top 15 is FirstSource, a new BPO rising in Alabang.Why is this report significant to the Philippine BPO industry? The Indian BPO's are just starting a new wave of movement to the Philippines. With this report, job seekers wishing to join any BPO company will have a good picture of how their prospective companies are doing financially. They will get a better understanding of what to expect in terms of growth and opportunities.CallCenterVet's Source News Feed: The Economic Times ...

The Real CallCenter Problem: Too Few Competent Managers 2007-07-11 09:21:00 I asked one of my good friends in this callcenter business what is the biggest issue he thinks the philippine callcenter faces these days. And I was surprised to find out his immediate response. Lack of reliable managers! I asked him why of course, given that we worked together before and we both saw at least 3 great managers above us. He said back then our account was lucky enough to get 2 top-shelf managers who know their stuff.These days, due to the unexpected growth of callcenters, companies are left with no choice but to promote seasoned agents or low -level managers to the next rank. Gambling on the fact that they may not be able to cope with the demands of the fast-paced and pressured-packed job of being a manager. Adding to the fact, that most of the experienced senior managers are often poached by being offered something more lucrative by another callcenter company ( hopefully not a member of CCAP).Although most callcenter companies have their own leadership training, another ...

Next Attraction: The Newest BPO & Callcenter Forum!!! 2007-07-10 06:12:00 Hi there beloved readers! I'm very pleased and excited to announce that there will be a new Callcenter & BPO for us callcenter people and for callcenter applicants! My good friend and I have been playing with the idea and tinkering around the concept for the past week or so.Finally last Monday, he finished most of the work in building the forum and it will be ready to launch in a couple of days or so. We will be providing special features that I'm sure most of you will be enticed to join and take part as we grow the callcenter & BPO community!I have signed up on the forum as the first moderator and will be looking for more as the community builds up. No more of that slow and server-busy error prone sites to post.This forum will be a brand new, bigger, better and provide you with much much more responsive interaction with your friends and co-workers in the forum. Our goal is to generate participation from all of the callcenter and BPO companies in the Philippines. If you are already ... Amp

Sutherland Coming To Davao 2007-07-09 05:11:00 According to a news article from a leading news journal for Asia, Sutherland Global Services is one of 3 big name Outsourcing companies that will set up shop in Davao in the near future. It would most probably be housed within the PEZA accredited Damosa IT Park in Lanang. Good news for Davao people especially experienced call center agents from Davao. Bad news for 5 existing call centers in Davao. G-Com Ltd. and Link 2 Support to name a couple.With the entry of these big call centers in Davao, existing call centers are now wary of widely known phenomena in Manila Call Center circle known as "poaching". Poaching is "light" term for a more appropriate word called "pirating". With the entry of these big cellcenter, there is a great need for them to establish a good foothold and therefore need to acquire services of experienced callcenter people. Most desirably for them, callcenter professionals from other callcenter companies in Davao. This has been a not so desirable practice in Manila c ...

Job Interview Q&A 2007-07-09 04:56:00 Here's a post I encourage people to shoot me a question! I will answer as fast as I can get online! If not check back in this blog the next day.Anything regarding Callcenter. Go ahead! Who's first? ... Amp