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Articles from The Call Center Expert

Verizon Call Center Update 2007-07-28 12:49:00 It is hard to find more information regarding this Verizon deal so i took the opportunity to interview my neighbor who is part of the pioneer batch of this callcenter. Verizon is currently hiring for their 2 batch of TSR's that will start training first week of August. Next week will be an opportune time to walk-in and apply to Verizon located in the FirstSource building because it will be the pool of trainees that will start August. The first batch numbered over 100. The second batch will probably be the same. Agents from Advanced Contact Solutions Verizon DSL and Teletech Verizon DSL will have a great advantage getting hired. My neighbor is part of the chat account. Unlike the accounts in ACS where they deal with customers on the phone and Teletech where they are in charge of the dispatch, the first account only deals with on-site technicians while they troubleshoot internet connections at the customer's home.The application process starts when you walk-in and usually would take ab ...

Verizon Call Center Update 2007-07-28 12:49:00 It is hard to find more information regarding this Verizon deal so i took the opportunity to interview my neighbor who is part of the pioneer batch of this callcenter. Verizon is currently hiring for their 2 batch of TSR's that will start training first week of August. Next week will be an opportune time to walk-in and apply to Verizon located in the FirstSource building because it will be the pool of trainees that will start August. The first batch numbered over 100. The second batch will probably be the same. Agents from Advanced Contact Solutions Verizon DSL and Teletech Verizon DSL will have a great advantage getting hired. My neighbor is part of the chat account. Unlike the accounts in ACS where they deal with customers on the phone and Teletech where they are in charge of the dispatch, the first account only deals with on-site technicians while they troubleshoot internet connections at the customer's home.The application process starts when you walk-in and usually would take ab ...

What's your leadership style? 2007-07-27 08:56:00 What is your leadership style? A "funny" question I almost always get asked when I'm being interviewed. I actually remember somebody posting a comment/question about what career path is best for his "Myers-Briggs-Jung Typology" results. Haha! Don't be scared of the term. It's just a smart term for a career personality test. Click on the link above to find out more about it. This test is a long list of yes or no answerable questions. 72 to be exact! But if you are curious as to what type of leader you are based on the test. It sure is worthwhile with surprisingly interesting results. For aspiring supervisors and managers, this is very helpful. I suggest you go and try it. It would only take you less than 5 minutes to get it done. When you get done, you'll know what to say when you get asked: What is your leadership style?Click on the links that would take you straight to the "short" test:Jung Typology Test by Humanmetrics.Now, since we're talking about leadership styles, let me s ...

What's your leadership style? 2007-07-27 08:56:00 What is your leadership style? A "funny" question I almost always get asked when I'm being interviewed. I actually remember somebody posting a comment/question about what career path is best for his "Myers-Briggs-Jung Typology" results. Haha! Don't be scared of the term. It's just a smart term for a career personality test. Click on the link above to find out more about it. This test is a long list of yes or no answerable questions. 72 to be exact! But if you are curious as to what type of leader you are based on the test. It sure is worthwhile with surprisingly interesting results. For aspiring supervisors and managers, this is very helpful. I suggest you go and try it. It would only take you less than 5 minutes to get it done. When you get done, you'll know what to say when you get asked: What is your leadership style?Click on the links that would take you straight to the "short" test:Jung Typology Test by Humanmetrics.Now, since we're talking about leadership styles, let me s ...

Blog directories for my fellow bloggers 2007-07-25 01:30:00 Hi there fellow bloggers and callcenter readers! I been busy manual submitting my blog to blog directories the past two days. I'm crazy about those little square things that link up to directories. Check out the bottom of this page. Took me hours to get that done. I'm not even sure it would look pretty for everyone but I'm expecting to get some good results out of it. Just to kick up my page rank a little soon.I've also been checking out some cool blogs I recently stumbled on and tried to get some ideas on how to make my blog a little bit better like getting the 3 column template. I messed up while in the process actually. I inadvertently deleted all my links from the old page! Hence the obsession in getting those directory links down there. Haha!For my call center readers, if you have the luxury of time, try to get into blogging. It's really fun. It gives you an outlet to express yourself and might earn you a little something (money) along the way. Click on the sign-up picture to ...

Blog directories for my fellow bloggers 2007-07-25 01:30:00 Hi there fellow bloggers and callcenter readers! I been busy manual submitting my blog to blog directories the past two days. I'm crazy about those little square things that link up to directories. Check out the bottom of this page. Took me hours to get that done. I'm not even sure it would look pretty for everyone but I'm expecting to get some good results out of it. Just to kick up my page rank a little soon.I've also been checking out some cool blogs I recently stumbled on and tried to get some ideas on how to make my blog a little bit better like getting the 3 column template. I messed up while in the process actually. I inadvertently deleted all my links from the old page! Hence the obsession in getting those directory links down there. Haha!For my call center readers, if you have the luxury of time, try to get into blogging. It's really fun. It gives you an outlet to express yourself and might earn you a little something (money) along the way. Click on the sign-up picture to ...

YouTube's Funniest Call Center Videos 2007-07-23 21:35:00 Here's the best of Youtube's Call Center related videos! You must see the second one on top! Very funny guy! A good humorous poke at our work and then some. Enjoy!! ... Youtube

YouTube's Funniest Call Center Videos 2007-07-23 21:35:00 Here's the best of Youtube's Call Center related videos! You must see the second one on top! Very funny guy! A good humorous poke at our work and then some. Enjoy!! ... Youtube

The Newest Callcenter & BPO Forum Out Now!!! 2007-07-23 03:44:00 Alright kids... Here's what we've been waiting for! The coolest & the fastest callcenter forum to hit the net! http://bpo.eparadisephilippines.comWhy is this different from any other Call Center Forums? Simple! It's a callcenter community of callcenter people, BY the callcenter people and FOR us callcenter people! This is a dedicated site for all of the known callcenters in the Philippines. Fly-by-night callcenter agents also welcome... Hehehe...No more of that frustratingly slow and error prone callcenter forums out there. This is for callcenters and BPOs only.Another thing, we encourage participation of our callcenter people by increasing their ranking/authority as their participation and referrals increases. How does this work? Well, you start out as a newbie and as you post more and refer more people to participate in the forum, you will get "promoted" to callcenter professional levels like senior agent, Team Leader, Operations Manager and so on. For those who are still dreaming ... Amp

The Newest Callcenter & BPO Forum Out Now!!! 2007-07-23 03:44:00 Alright kids... Here's what we've been waiting for! The coolest & the fastest callcenter forum to hit the net! http://bpo.eparadisephilippines.comWhy is this different from any other Call Center Forums? Simple! It's a callcenter community of callcenter people, BY the callcenter people and FOR us callcenter people! This is a dedicated site for all of the known callcenters in the Philippines. Fly-by-night callcenter agents also welcome... Hehehe...No more of that frustratingly slow and error prone callcenter forums out there. This is for callcenters and BPOs only.Another thing, we encourage participation of our callcenter people by increasing their ranking/authority as their participation and referrals increases. How does this work? Well, you start out as a newbie and as you post more and refer more people to participate in the forum, you will get "promoted" to callcenter professional levels like senior agent, Team Leader, Operations Manager and so on. For those who are still dreaming ... Amp

Why work in a call center? 2007-07-21 18:38:00 Friends & acquaintances have asked me probably a hundred times why I still work in a callcenter. I answer them... why not? I can't imagine my life if I hadn't started a few years ago. After several years of hard work and fun, I still have dreams of making it bigger in this industry, both personal and to reach out to more people. What keeps me going are my family which I have responsibilities to and my mentors/inspirations in the industry. For example last week, I got in touch with my favorite manager and I was both happy and surprised to find out he is going to be the director of TP in Bacolod! Great achievement for a guy who probably started out in the callcenter industry about the same time as me.Beyond that, I can't really imagine how I'm going to support my family if I had been working somewhere else. If I had been working a daytime job, I probably would only be earning 12K right now, which is about equivalent to my monthly tax at the moment.In this type of economy, it really d ...

Why work in a call center? 2007-07-21 18:38:00 Friends & acquaintances have asked me probably a hundred times why I still work in a callcenter. I answer them... why not? I can't imagine my life if I hadn't started a few years ago. After several years of hard work and fun, I still have dreams of making it bigger in this industry, both personal and to reach out to more people. What keeps me going are my family which I have responsibilities to and my mentors/inspirations in the industry. For example last week, I got in touch with my favorite manager and I was both happy and surprised to find out he is going to be the director of TP in Bacolod! Great achievement for a guy who probably started out in the callcenter industry about the same time as me.Beyond that, I can't really imagine how I'm going to support my family if I had been working somewhere else. If I had been working a daytime job, I probably would only be earning 12K right now, which is about equivalent to my monthly tax at the moment.In this type of economy, it really d ...

Verizon Call Center in FirstSource Building Alabang 2007-07-21 07:21:00 Verizon, located in the FirstSource building in North Cybergate, is still hiring for TSR's. Currently their 2nd batch of trainees will start work on Monday. Ideally, Verizon is looking for highly technically people with background in troubleshooting DSL particularly present and former Verizon DSL agents from Advanced Contact Solutions and Teletech. Former Verizon DSL agents have a better chance at landing a job in Verizon Callcenter.Interested applicant for supervisory and managerial posts may have to hold on to their horses still because currently all positions for those are not a priority at the moment. I will keep you posted on it. Interested applicants for TSR's can just walk-in their office for faster processing of their applications.Verizon DSL TSR's from the south! This is your chance! :D ...

Verizon Call Center in FirstSource Building Alabang 2007-07-21 07:21:00 Verizon, located in the FirstSource building in North Cybergate, is still hiring for TSR's. Currently their 2nd batch of trainees will start work on Monday. Ideally, Verizon is looking for highly technically people with background in troubleshooting DSL particularly present and former Verizon DSL agents from Advanced Contact Solutions and Teletech. Former Verizon DSL agents have a better chance at landing a job in Verizon Callcenter.Interested applicant for supervisory and managerial posts may have to hold on to their horses still because currently all positions for those are not a priority at the moment. I will keep you posted on it. Interested applicants for TSR's can just walk-in their office for faster processing of their applications.Verizon DSL TSR's from the south! This is your chance! :D ...

Verizon Now In Alabang! 2007-07-20 21:50:00 For those of you waiting on the Verizon Callcenter, here's the chance you've been waiting for. They will soon be starting operations in Alabang already. It's going to be technical support and most probably for DSL. My source says Verizon is located in the Firstsource building and she will be part of the pioneer batch. Tomorrow, I will be posting an update regarding more details about Verizon and how you can apply there.Again, post your email addresses here if you are interested in applying at Verizon! ...