The Call Center Expert CallCenterVet delivers the latest call center news in the Philippines. Expert tips and advice included. Statistics Unique Visitors: Total Unique Visitors: Outgoing: Total Outgoing: 0 0 6 2997

Articles from The Call Center Expert

Call Center People... Earn Extra Money From Blogging 2007-08-12 07:04:00 Ok. I have to admit, I got into blogging because of 2 things. Number 1 is to help callcenter people through sharing my knowledge & help them get the jobs they like. Number 2 & is to earn money while doing it. I got the idea from a co-worker, a professional blogger, who has made blogging a great source of income. He has been blogging since 2005 & has earned a decent amount of dollars through this online business.For those who don't have any idea how this all works out, read carefully this could be your chance to join the biggest online rave hitting the Philippines. Blogging is really easy. For starters, it's FREE. You don't have to shell out money to do this. You can simply blog for 30 minutes-1hour a day at home or while at work as long as your online. This is a great opportunity for call center agents because they are online at work for 8 hours per day. although this maybe a small problem if your callcenter is very restrictive in internet browsing. Nevertheless, it still is a g ... Blogging

Who says callcenter work is a no brainer? 2007-08-10 04:41:00 Yup that's right... Contrary to "popular" belief of "non callcenter people," this job is not all talking in English, using your mouth and neutral accent. It takes skills & hard work to stay in this business. Nowadays, callcenter companies are not just looking for language proficiency. The edge of successful applicants is how they think well in crunch-time or decision-making situations. You ask somebody who just gone through an interview what were the questions like, I'm 100% sure they have been asked some serious questions like how do you sell something to a person who has everything or how do you deal with somebody irate or how many batteries do you think are used in the Philippines for a whole year.These are samples of questions you will be asked if you are lucky enough to be scheduled for an interview. These are the questions callcenter recruiters are asking to gauge your thought-processing skills which need to be relatively quick considering you are dealing with real life ...

Who says callcenter work is a no brainer? 2007-08-10 04:41:00 Yup that's right... Contrary to "popular" belief of "non callcenter people," this job is not all talking in English, using your mouth and neutral accent. It takes skills & hard work to stay in this business. Nowadays, callcenter companies are not just looking for language proficiency. The edge of successful applicants is how they think well in crunch-time or decision-making situations. You ask somebody who just gone through an interview what were the questions like, I'm 100% sure they have been asked some serious questions like how do you sell something to a person who has everything or how do you deal with somebody irate or how many batteries do you think are used in the Philippines for a whole year.These are samples of questions you will be asked if you are lucky enough to be scheduled for an interview. These are the questions callcenter recruiters are asking to gauge your thought-processing skills which need to be relatively quick considering you are dealing with real life ...

Job Application Sucess Story 2007-08-05 04:08:00 I'd like to share this comment/email from one of the people I referred to Hazel Chua of GENPACT. She successfully got hired by Wachovia GENPACT as an assistant manager and would going to the U.S. for training! src="http://pagead2.googlesyndication.com/pagead/show_ads.js">I am so happy to have made a difference to somebody's life through this small blog of mine. More than anything, I think success stories like this is how I measure my own blog's success. I will continue providing you with the latest in our callcenters here so that maybe one day some of you will get a great opportunity like Ms. Ladymenefunien. Continue reading my blog!By the way, it is a trademark for GENPACT to send their pioneer leaders to the U.S. for training. Check out her comment below. Her comment is posted on this link: https://www.blogger.com/comment.g?blogID=7448279791121677781&postID=7684536901448542665Hi CCV! I'd like to thank you so much for the referral to Hazel Chua for the Wachovia TL position. ...

Job Application Sucess Story 2007-08-05 04:08:00 I'd like to share this comment/email from one of the people I referred to Hazel Chua of GENPACT. She successfully got hired by Wachovia GENPACT as an assistant manager and would going to the U.S. for training! src="http://pagead2.googlesyndication.com/pagead/show_ads.js">I am so happy to have made a difference to somebody's life through this small blog of mine. More than anything, I think success stories like this is how I measure my own blog's success. I will continue providing you with the latest in our callcenters here so that maybe one day some of you will get a great opportunity like Ms. Ladymenefunien. Continue reading my blog!By the way, it is a trademark for GENPACT to send their pioneer leaders to the U.S. for training. Check out her comment below. Her comment is posted on this link: https://www.blogger.com/comment.g?blogID=7448279791121677781&postID=7684536901448542665Hi CCV! I'd like to thank you so much for the referral to Hazel Chua for the Wachovia TL position. ...

Accenture In Cebu 2007-08-04 17:25:00 Oh yes this darkhorse of a BPO is now in Cebu. No news of where it is exactly going to be but according to the Philippines Daily Inquirer, the facility will house 500 software developers and engineers for their outsource clients. No plans of having a call center there yet.Accenture has decided to move to another area because of the saturation of the talent pool in Metro Manila. That's what their executives say. But I guess, disaster recovery planning and lower wages are also part of the story.I heard a lot of great stories from people working in accenture for the past few years. For example, my old college buddy's brother who got tied up with accenture for 2 years as a software programmer recently got a U.S. working visa and petition from one of accenture's competitors based in New Jersey. It really pays off to get tied up that's what I'll say... Haha!Widgetbox! ...

Accenture In Cebu 2007-08-04 17:25:00 Oh yes this darkhorse of a BPO is now in Cebu. No news of where it is exactly going to be but according to the Philippines Daily Inquirer, the facility will house 500 software developers and engineers for their outsource clients. No plans of having a call center there yet.Accenture has decided to move to another area because of the saturation of the talent pool in Metro Manila. That's what their executives say. But I guess, disaster recovery planning and lower wages are also part of the story.I heard a lot of great stories from people working in accenture for the past few years. For example, my old college buddy's brother who got tied up with accenture for 2 years as a software programmer recently got a U.S. working visa and petition from one of accenture's competitors based in New Jersey. It really pays off to get tied up that's what I'll say... Haha!Widgetbox! ...

Which Philippine CallCenters are looking good? 2007-08-02 09:40:00 I know a lot of call center applicants and call center employees will be interested in finding out which callcenter companies will be trailblazing for the next few months or years. It's good to know which ones are so that one gets a better view in prospecting companies to apply to or even companies to stay with. Here's my take:1. Etelecare - The future looks bright for Etelecare. They just opened their 4th building in Metro Manila. This is always a good signal of how financially stable/capable a company is. Although the money to put up the new building was borrowed. It is still a good sign because being approved to borrow millions of dollars means the companies credit standing is very good. It also means that the creditors have concluded that the company is will be able to pay. The second good news about Etelecare is, they continually get major clients. I got in touch with an old friend from there and he says that they recently got a Sprint Telecoms account and they are in the proces ...

Which Philippine CallCenters are looking good? 2007-08-02 09:40:00 I know a lot of call center applicants and call center employees will be interested in finding out which callcenter companies will be trailblazing for the next few months or years. It's good to know which ones are so that one gets a better view in prospecting companies to apply to or even companies to stay with. Here's my take:1. Etelecare - The future looks bright for Etelecare. They just opened their 4th building in Metro Manila. This is always a good signal of how financially stable/capable a company is. Although the money to put up the new building was borrowed. It is still a good sign because being approved to borrow millions of dollars means the companies credit standing is very good. It also means that the creditors have concluded that the company is will be able to pay. The second good news about Etelecare is, they continually get major clients. I got in touch with an old friend from there and he says that they recently got a Sprint Telecoms account and they are in the proces ...

Now you can talk with me live! 2007-08-01 06:38:00 Here's good news! For those who have questions and need answers right away, now you can chat with CallCenterVet live! I have embeded my own meebo chat widget way down below this page. You don't need to sign-up with meebo. All you need to do is type in anything and it will post right away. For those who want to be recognized, it's easy to sign up with meebo. Just use your google or yahoo or MSN ID to log-in and you're good to go. I have my blog open for most the day so I can almost always reply quickly. Even when I'm at work I have this up nut I may not be as quick to reply as I would wish. I hope to talk to you guys soon! Cheers! ...

Now you can talk with me live! 2007-08-01 06:38:00 Here's good news! For those who have questions and need answers right away, now you can chat with CallCenterVet live! I have embeded my own meebo chat widget way down below this page. You don't need to sign-up with meebo. All you need to do is type in anything and it will post right away. For those who want to be recognized, it's easy to sign up with meebo. Just use your google or yahoo or MSN ID to log-in and you're good to go. I have my blog open for most the day so I can almost always reply quickly. Even when I'm at work I have this up nut I may not be as quick to reply as I would wish. I hope to talk to you guys soon! Cheers! ...

Web Trend Map 2007-07-31 09:50:00 Any blogger or SEO enthusiast would surely be interested in this! This is a map representation of how major websites link to each other. Not too interesting for call center people but it should really be something for web strategists, SEO's and bloggers looking to get more traffic. Check out the source of the map here!Widgetbox! ...

Web Trend Map 2007-07-31 09:50:00 Any blogger or SEO enthusiast would surely be interested in this! This is a map representation of how major websites link to each other. Not too interesting for call center people but it should really be something for web strategists, SEO's and bloggers looking to get more traffic. Check out the source of the map here!Widgetbox! ...

Your Call Center featured here! 2007-07-30 08:37:00 I'd like to feature any call center in the Philippines needing more exposure! This blog would be a great avenue to publicize your company and get more people interested to apply. If you're ramping up, this would be great too! As you can see, there's a lot of inquires for more information about the recent callcenters and BPO companies in Alabang. I'd love to feature Genpact, Firstsource and Verizon but so far nobody has contacted me yet. Hmm... For those callcenter professionals who want referrals, this would be good avenue to exchange email addresses so you can refer those applicants and get that referral bonus.Those interested can email me 1-2 pages of content regarding your callcenter and I would gladly feature you callcenter here in my blog. Don't worry I don't charge any fees... yet. haha!Right now, I'm only planning 2 call center features at the moment. So first come, first served!Hurry! Grab this great opportunity to spread the word out!Widgetbox! ...

Your Call Center featured here! 2007-07-30 08:37:00 I'd like to feature any call center in the Philippines needing more exposure! This blog would be a great avenue to publicize your company and get more people interested to apply. If you're ramping up, this would be great too! As you can see, there's a lot of inquires for more information about the recent callcenters and BPO companies in Alabang. I'd love to feature Genpact, Firstsource and Verizon but so far nobody has contacted me yet. Hmm... For those callcenter professionals who want referrals, this would be good avenue to exchange email addresses so you can refer those applicants and get that referral bonus.Those interested can email me 1-2 pages of content regarding your callcenter and I would gladly feature you callcenter here in my blog. Don't worry I don't charge any fees... yet. haha!Right now, I'm only planning 2 call center features at the moment. So first come, first served!Hurry! Grab this great opportunity to spread the word out!Widgetbox! ...